{"id":614,"date":"2026-03-29T17:37:51","date_gmt":"2026-03-29T15:37:51","guid":{"rendered":"https:\/\/nucleoviva.com\/contact-us\/"},"modified":"2026-04-18T18:56:31","modified_gmt":"2026-04-18T16:56:31","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/nucleoviva.com\/en\/contact-us\/","title":{"rendered":"Contact Us"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Feel free to send us a message using the form below. We will get back to you within 24 hours on weekdays. If you have an urgent request, you can also reach us by phone from Monday to Friday, between 8:00 AM \u2013 12:00 PM and 1:00 PM \u2013 5:00 PM.<br>CH: +41 41 511 02 70<br>EU: +43 720 51 30 12    <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Questions &amp; Answers (FAQ)<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">We have already compiled answers to many common inquiries and published them on our <a href=\"https:\/\/nucleoviva.com\/fragen\/\">Q&amp;A page<\/a>. We invite you to take a quick look there first\u2014you might find exactly the answer you are looking for right away. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you!<\/p>\n\n\n\t\t\t<div class=\"srfm-form-container srfm-form-container-688 srfm-bg-color\">\n\t\t\t\t\t\t<style>\n\t\t\t\t\/* Need to check and remove the input variables related to the Style Tab. *\/\n\t\t\t\t.srfm-form-container-688 {\n\t\t\t\t\t\t\t\t\t\t\/* New test variables *\/\n\t\t\t\t\t--srfm-color-scheme-primary: var(--theme-palette-color-2, #55a630);\n\t\t\t\t\t--srfm-color-scheme-text-on-primary: #FFFFFF;\n\t\t\t\t\t--srfm-color-scheme-text: #1E1E1E;\n\t\t\t\t\t--srfm-quill-editor-color: var(--theme-palette-color-2, #55a630);\n\n\t\t\t\t\t--srfm-color-input-label: #1E1E1E;\n\t\t\t\t\t--srfm-color-input-description: hsl( from #1E1E1E h s l \/ 0.65 );\n\t\t\t\t\t--srfm-color-input-placeholder: hsl( from #1E1E1E h s l \/ 0.5 );\n\t\t\t\t\t--srfm-color-input-text: #1E1E1E;\n\t\t\t\t\t--srfm-color-input-prefix: hsl( from #1E1E1E h s l \/ 0.65 );\n\t\t\t\t\t--srfm-color-input-background: hsl( from #1E1E1E h s l \/ 0.02 );\n\t\t\t\t\t--srfm-color-input-background-hover: hsl( from #1E1E1E h s l \/ 0.05 );\n\t\t\t\t\t--srfm-color-input-background-disabled: hsl( from #1E1E1E h s l \/ 0.07 );\n\t\t\t\t\t--srfm-color-input-border: hsl( from #1E1E1E h s l \/ 0.25 );\n\t\t\t\t\t--srfm-color-input-border-disabled: hsl( from #1E1E1E h s l \/ 0.15 );\n\t\t\t\t\t--srfm-color-multi-choice-svg: hsl( from #1E1E1E h s l \/ 0.7 );\n\t\t\t\t\t--srfm-color-input-border-hover: hsl( from var(--theme-palette-color-2, #55a630) h s l \/ 0.65 );\n\t\t\t\t\t--srfm-color-input-border-focus-glow: hsl( from var(--theme-palette-color-2, #55a630) h s l \/ 0.15 );\n\t\t\t\t\t--srfm-color-input-selected: hsl( from var(--theme-palette-color-2, #55a630) h s l \/ 0.1 );\n\t\t\t\t\t--srfm-btn-color-hover: hsl( from var(--theme-palette-color-2, #55a630) h s l \/ 0.9 );\n\t\t\t\t\t--srfm-btn-color-disabled: hsl( from var(--theme-palette-color-2, #55a630) h s l \/ 0.25 );\n\n\t\t\t\t\t\/* Dropdown Variables *\/\n\t\t\t\t\t--srfm-dropdown-input-background-hover: hsl( from #1E1E1E h s l \/ 0.05 );\n\t\t\t\t\t--srfm-dropdown-option-background-hover: hsl( from #1E1E1E h s l \/ 0.10 );\n\t\t\t\t\t--srfm-dropdown-option-background-selected: hsl( from #1E1E1E h s l \/ 0.05 );\n\t\t\t\t\t--srfm-dropdown-option-selected-icon: hsl( from #1E1E1E h s l \/ 0.65 );\n\t\t\t\t\t--srfm-dropdown-option-text-color: hsl( from #1E1E1E h s l \/ 0.80 );\n\t\t\t\t\t--srfm-dropdown-option-selected-text: #1E1E1E;\n\t\t\t\t\t--srfm-dropdown-badge-background: hsl( from #1E1E1E h s l \/ 0.05 );\n\t\t\t\t\t--srfm-dropdown-badge-background-hover: hsl( from #1E1E1E h s l \/ 0.10 );\n\t\t\t\t\t--srfm-dropdown-menu-border-color: hsl( from #1E1E1E h s l \/ 0.10 );\n\t\t\t\t\t--srfm-dropdown-placeholder-color: hsl( from #1E1E1E h s l \/ 0.50 );\n\t\t\t\t\t--srfm-dropdown-icon-color: hsl( from #1E1E1E h s l \/ 0.65 );\n\t\t\t\t\t--srfm-dropdown-icon-disabled: hsl( from #1E1E1E h s l \/ 0.25 );\n\n\t\t\t\t\t\/* Background Control Variables *\/\n\t\t\t\t\t\t--srfm-instant-form-padding-top: 32px;--srfm-instant-form-padding-right: 32px;--srfm-instant-form-padding-bottom: 32px;--srfm-instant-form-padding-left: 32px;--srfm-instant-form-border-radius-top: 12px;--srfm-instant-form-border-radius-right: 12px;--srfm-instant-form-border-radius-bottom: 12px;--srfm-instant-form-border-radius-left: 12px;--srfm-form-padding-top: 0px;--srfm-form-padding-right: 0px;--srfm-form-padding-bottom: 0px;--srfm-form-padding-left: 0px;--srfm-form-border-radius-top: 0px;--srfm-form-border-radius-right: 0px;--srfm-form-border-radius-bottom: 0px;--srfm-form-border-radius-left: 0px;--srfm-bg-color: #ffffff;--srfm-bg-overlay-opacity: 1;\t\t\t\t\t\t--srfm-row-gap-between-blocks: 18px;--srfm-address-label-font-size: 16px;--srfm-address-label-line-height: 24px;--srfm-address-description-font-size: 14px;--srfm-address-description-line-height: 20px;--srfm-col-gap-between-fields: 16px;--srfm-row-gap-between-fields: 16px;--srfm-gap-below-address-label: 14px;--srfm-dropdown-font-size: 14px;--srfm-dropdown-gap-between-input-menu: 4px;--srfm-dropdown-badge-padding: 2px 6px;--srfm-dropdown-multiselect-font-size: 12px;--srfm-dropdown-multiselect-line-height: 16px;--srfm-dropdown-padding-right: 12px;--srfm-dropdown-padding-right-icon: calc( var( --srfm-dropdown-padding-right ) + 20px );--srfm-dropdown-multiselect-padding: 8px var( --srfm-dropdown-padding-right-icon ) 8px 8px;--srfm-input-height: 44px;--srfm-input-field-padding: 10px 12px;--srfm-input-field-font-size: 16px;--srfm-input-field-line-height: 24px;--srfm-input-field-margin-top: 6px;--srfm-input-field-margin-bottom: 6px;--srfm-checkbox-label-font-size: 16px;--srfm-checkbox-label-line-height: 24px;--srfm-checkbox-description-font-size: 14px;--srfm-checkbox-description-line-height: 20px;--srfm-check-ctn-width: 16px;--srfm-check-ctn-height: 16px;--srfm-check-svg-size: 10px;--srfm-checkbox-margin-top-frontend: 4px;--srfm-checkbox-margin-top-editor: 6px;--srfm-check-gap: 8px;--srfm-checkbox-description-margin-left: 24px;--srfm-flag-section-padding: 10px 0 10px 12px;--srfm-gap-between-icon-text: 8px;--srfm-label-font-size: 16px;--srfm-label-line-height: 24px;--srfm-description-font-size: 14px;--srfm-description-line-height: 20px;--srfm-btn-padding: 10px 14px;--srfm-btn-font-size: 16px;--srfm-btn-line-height: 24px;--srfm-multi-choice-horizontal-padding: 20px;--srfm-multi-choice-vertical-padding: 20px;--srfm-multi-choice-internal-option-gap: 8px;--srfm-multi-choice-vertical-svg-size: 40px;--srfm-multi-choice-horizontal-image-size: 24px;--srfm-multi-choice-vertical-image-size: 120px;--srfm-multi-choice-outer-padding: 2px;--srfm-upload-vertical-padding: 28px;--srfm-upload-inner-gap: 12px;--srfm-upload-text-line-height: 24px;--srfm-upload-file-margin-top: 16px;--srfm-upload-preview-size: 42px;--srfm-slider-label-font-size: 12px;--srfm-slider-label-line-height: 16px;--srfm-slider-label-top-padding: 8px;--srfm-slider-error-gap: 6px;--srfm-page-break-row-gap: 28px;--srfm-rating-icon-size: 28px;--srfm-rating-icon-gap: 6px;--srfm-datepicker-dropdown-input-gap: 4px;--srfm-login-row-gap: 14px;--srfm-signature-canvas-height: 140px;--srfm-signature-button-bottom: 14px;\t\t--srfm-page-break-back-btn-text-color: hsl( from #1E1E1E h s l \/ 0.80 );\n\t\t--srfm-page-break-back-btn-background: hsl( from #1E1E1E h s l \/ 0.05 );\n\t\t--srfm-page-break-unfilled-progress: hsl( from #1E1E1E h s l \/ 0.15 );\n\t\t--srfm-page-break-indicator-text-color: hsl( from #1E1E1E h s l \/ 0.50 );\n\t\t--srfm-page-break-connector-checked: hsl( from #1E1E1E h s l \/ 0.15 );\n\t\t--srfm-page-break-connector-pending: hsl( from #1E1E1E h s l \/ 0.25 );\n\t\t--srfm-page-break-connector-active: hsl( from var(--theme-palette-color-2, #55a630) h s l \/ 0.50 );\n\t\t--srfm-page-break-steps-unfilled: hsl( from #1E1E1E h s l \/ 0.50 );\n\t\t--srfm-page-break-steps-filled: hsl( from #1E1E1E h s l \/ 0.25 );\n\t\t--srfm-page-break-steps-progress: hsl( from #1E1E1E h s l \/ 0.15 );\n\t\t--srfm-page-break-steps-pending-text-color: hsl( from #1E1E1E h s l \/ 0.80 );\n\t\t--srfm-password-strength-weak: #DC2626;--srfm-password-strength-weak-border-glow: hsl( from var(--srfm-password-strength-weak) h s l \/ 0.15 );--srfm-password-strength-weak-border-color: hsl( from var(--srfm-password-strength-weak) h s l \/ 0.65 );--srfm-password-strength-medium: #D97706;--srfm-password-strength-medium-border-glow: hsl( from var(--srfm-password-strength-medium) h s l \/ 0.15 );--srfm-password-strength-medium-border-color: hsl( from var(--srfm-password-strength-medium) h s l \/ 0.65 );--srfm-password-strength-strong: #16A34A;--srfm-password-strength-strong-border-glow: hsl( from var(--srfm-password-strength-strong) h s l \/ 0.15 );--srfm-password-strength-strong-border-color: hsl( from var(--srfm-password-strength-strong) h s l \/ 0.65 );\t\t\t\t}\n\t\t\t<\/style>\n\t\t\t\t\t\t\t\t\t\t<form method=\"post\" enctype=\"multipart\/form-data\" id=\"srfm-form-688\" class=\"srfm-form \"\n\t\t\t\tform-id=\"688\" after-submission=\"hide form\" message-type=\"same page\" success-url=\"\" ajaxurl=\"https:\/\/nucleoviva.com\/wp-admin\/admin-ajax.php\" data-submit-token=\"5735a26a05757716e8fe6ac4354e0829bb7e5300f95d6810a6bcdb0922834658\" data-view-token=\"af706fbf8d5d1d5846d02e2c51c38de9e87249401d01405e80e333d6306de065\"\t\t\t\t>\n\t\t\t\t\n\t\t\t\t<input type=\"hidden\" value=\"688\" name=\"form-id\">\n\t\t\t\t\t\t\t\t<input type=\"hidden\" value=\"en\" name=\"srfm-form-language\">\n\t\t\t\t<input type=\"hidden\" value=\"\" name=\"srfm-sender-email-field\" id=\"srfm-sender-email\">\n\t\t\t\t<input type=\"hidden\" value=\"\" id=\"srfm-page-break\">\n\t\t\t\t\t\t<p id=\"srfm-error-message\" class=\"srfm-common-error-message srfm-error-message srfm-head-error\" hidden>\t\t<span class=\"srfm-icon\" aria-hidden=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" fill=\"none\"><path d=\"M9.99935 18.3327C14.6017 18.3327 18.3327 14.6017 18.3327 9.99935C18.3327 5.39698 14.6017 1.66602 9.99935 1.66602C5.39698 1.66602 1.66602 5.39698 1.66602 9.99935C1.66602 14.6017 5.39698 18.3327 9.99935 18.3327Z\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><path d=\"M10 6.66602V9.99935\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><path d=\"M10 13.334H10.0083\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><\/svg>\t\t<\/span>\n\t\t<span class=\"srfm-error-content\">There was an error trying to submit your form. Please try again.<\/span><\/p>\n\t\t\t\t\t<div data-block-id=\"1d7d4c5c\" class=\"srfm-block-single srfm-block srfm-input-block srf-input-1d7d4c5c-block  srfm-block-width-100 srfm-slug-text-field\" >\n\t\t\t\t\t\t\t\t<label id=\"srfm-label-1d7d4c5c-lbl-WW91ciBOYW1l\" for=\"srfm-input-1d7d4c5c-lbl-WW91ciBOYW1l\" class=\"srfm-block-label\">\n\t\t\t\t\t\tYour Name\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"srfm-required\" aria-hidden=\"true\"> *<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-block-wrap\">\n\t\t\t\t<input class=\"srfm-input-common srfm-input-input\" type=\"text\" name=\"srfm-input-1d7d4c5c-lbl-WW91ciBOYW1l-text-field\" id=\"srfm-input-1d7d4c5c-lbl-WW91ciBOYW1l\"\n\t\t\t\t\t data-srfm-error-target\n\t\t\t\t\tdata-required=\"true\" aria-required=\"true\" data-unique=\"false\" maxlength=\"100\" value=\"\"  placeholder=\"Enter your name\"  data-srfm-mask=\"none\"   \/>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"srfm-error-wrap\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-error-message\" data-srfm-id=\"srfm-error-1d7d4c5c\" data-error-msg=\"This field is required.\" data-unique-msg=\"Value needs to be unique.\">\n\t\t\t\t\t\tThis field is required.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\n\t\t\t<div data-block-id=\"5268aff9\" class=\"srfm-block-single srfm-block srfm-email-block srf-email-5268aff9-block  srfm-block-width-100 srfm-slug-email srfm-email-block-wrap\">\n\t\t\t\t<div class=\"srfm-email-block srf-email-5268aff9-block\">\n\t\t\t\t\t\t\t\t\t\t<label id=\"srfm-label-5268aff9-lbl-WW91ciBFLU1haWwgQWRkcmVzcw\" for=\"srfm-email-5268aff9-lbl-WW91ciBFLU1haWwgQWRkcmVzcw\" class=\"srfm-block-label\">\n\t\t\t\t\t\tYour E-Mail Address\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"srfm-required\" aria-hidden=\"true\"> *<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-block-wrap\">\n\t\t\t\t\t\t<input class=\"srfm-input-common srfm-input-email\" type=\"email\" name=\"srfm-email-5268aff9-lbl-WW91ciBFLU1haWwgQWRkcmVzcw-email\" id=\"srfm-email-5268aff9-lbl-WW91ciBFLU1haWwgQWRkcmVzcw\"\n\t\t\t\t\t\t data-srfm-error-target\n\t\t\t\t\t\tdata-required=\"true\" aria-required=\"true\" data-unique=\"false\" value=\"\"  placeholder=\"Enter your email address\"   \/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"srfm-error-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-error-message\" data-srfm-id=\"srfm-error-5268aff9\" data-error-msg=\"This field is required.\" data-unique-msg=\"Value needs to be unique.\">\n\t\t\t\t\t\tThis field is required.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\n\t\t<div data-block-id=\"9b853852\" class=\"srfm-block-single srfm-block srfm-textarea-block srf-textarea-9b853852-block  srfm-block-width-100\">\n\t\t\t\t\t\t\t\t<label id=\"srfm-label-9b853852-lbl-WW91ciBNZXNzYWdl-8962\" for=\"srfm-textarea-9b853852-lbl-WW91ciBNZXNzYWdl-8962\" class=\"srfm-block-label\">\n\t\t\t\t\t\tYour Message\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"srfm-required\" aria-hidden=\"true\"> *<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-block-wrap\">\n\t\t\t\t<textarea\n\t\t\t\t\tclass=\"srfm-input-common srfm-input-textarea\"\n\t\t\t\t\tname=\"srfm-textarea-9b853852-lbl-WW91ciBNZXNzYWdl-textarea\"\n\t\t\t\t\tid=\"srfm-textarea-9b853852-lbl-WW91ciBNZXNzYWdl-8962\"\n\t\t\t\t\t data-srfm-error-target\n\t\t\t\t\tdata-required=\"true\" aria-required=\"true\"  rows=\"4\"   placeholder=\"Enter your message here\" \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t><\/textarea>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"srfm-error-wrap\">\n\t\t\t\t\t\t\t\t\t<div class=\"srfm-error-message\" data-srfm-id=\"srfm-error-9b853852\" data-error-msg=\"This field is required.\">\n\t\t\t\t\t\tThis field is required.\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"srfm-captcha-container \">\n\n\t\t\t\t\t\t\t\t\t<!-- The callback methods below are available on frontend.js. onTurnstileError displays and error in place of recaptcha dialog.  -->\n\t\t<div id=\"srfm-cf-sitekey\" class=\"cf-turnstile\" data-callback=\"onSuccess\" data-error-callback=\"onTurnstileError\" data-theme=\"auto\" data-sitekey=\"0x4AAAAAABtPY0Pfdcv8smTe\"><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"srfm-validation-error\" id=\"captcha-error\" style=\"display: none;\">Please verify that you are not a robot.<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"srfm-submit-container \" style=\"\">\n\t\t\t\t\t\t<div style=\"width: ; text-align: left\" class=\"wp-block-button\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button style=\"\" id=\"srfm-submit-btn\" class=\"srfm-btn-frontend srfm-button srfm-submit-button\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t<div class=\"srfm-submit-wrap\">\n\t\t\t\t\t\t\t\t\tSubmit\t\t\t\t\t\t\t\t<div class=\"srfm-loader\"><\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<p id=\"srfm-error-message\" class=\"srfm-common-error-message srfm-error-message srfm-footer-error\" hidden>\t\t<span class=\"srfm-icon\" aria-hidden=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" fill=\"none\"><path d=\"M9.99935 18.3327C14.6017 18.3327 18.3327 14.6017 18.3327 9.99935C18.3327 5.39698 14.6017 1.66602 9.99935 1.66602C5.39698 1.66602 1.66602 5.39698 1.66602 9.99935C1.66602 14.6017 5.39698 18.3327 9.99935 18.3327Z\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><path d=\"M10 6.66602V9.99935\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><path d=\"M10 13.334H10.0083\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" \/><\/svg>\t\t<\/span>\n\t\t<span class=\"srfm-error-content\">There was an error trying to submit your form. Please try again.<\/span><\/p>\n\t\t\t\t\t<\/form>\n\t\t\t<div class=\"srfm-single-form srfm-success-box in-page\">\n\t\t\t\t<div aria-live=\"polite\" aria-atomic=\"true\" role=\"alert\" id=\"srfm-success-message-page-688\" class=\"srfm-success-box-description\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Feel free to send us a message using the form below. We will get back to you within 24 hours on weekdays. 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